Conflict Resolution at General Hospital Essay Example | Topics and Well Written Essays - 1000 words - 1

Conflict Resolution at General Hospital - Essay Example The General Hospital opened its doors in 1968 to provide quality medical care to the community around it and beyond. At first, gradual growth resulted to an increased number of patients and hospital activity in general. Recently, however, there was a sharp decline in patient occupancy from 90 percent to 60 percent. The hospital chief executive officer (CEO), Mike Hammer, believed that physicians played a significant role in this decline by having their allegiance to their profession rather than to the hospital. In his opinion, the physicians did not consider the economic repercussions of their medical practice; neither did they care about the situation in which they were placing the hospital. In this respect, the CEO used various conflict resolution techniques to solve the stalemate between the hospital and its employees, and among the employees. At first, the CEO attempted to communicate his concerns to physicians through Dr. Mark Williams, Director of Medicine, to no avail. Later on, he had to cut costs by computerization of hospital procedures resulting in firing of a highly efficient EKG reader, Dr. James Boyer, and replacing him with a non-satisfactory computerized EKG reading system. This infuriated the physicians as not only was one of them fired, but also the computerized system was implemented without their consent or consultation. Hammer refused to take responsibility and his Chief Operations Officer (COO), Marge Harding, who implemented the system without consultations, refused to attend meetings with physicians to avoid meeting them and explaining her policies. This is the first approach that the CEO took by organizing a meeting with the Director of Medicine who was in charge of the physicians. The intention was to have each party air its views on the situation at hand and come to an agreement that would be

From your perspective and your experience, what do you think your Article

From your perspective and your experience, what do you think your culture can offer an American How can you contribute to the development of a cross-cultural perspective - Article Example The thirst of learning and the respect of teachers can be the most inspiring factor for an American. The elongated feathers of social values embedded in the Middle Eastern culture can never leave any American untouched. The system of upbringing a child with moral values, blend of provincial, official and national languages and in the beam of religion can be another captivating sight for any American. From a lullaby to national songs, from classical to pop, Middle Eastern music is enriched with melodies and rhythms an American might not have imagined. One of the most different experiences for any American can be found in literature, art and drama is the concept of love which demonstrates the true eastern values of soul. This will be true to say that Middle Eastern culture can give an American the secret to live a healthy and happy life. When it comes to my potential to serve for the development of cross culture, I tend to follow the same steps of my cultural and historical values: teaching and learning. I can create awareness about the fruitfulness of cultural exchange programs by writing and talking. I can give services to the foreigners visiting my country of origin by providing them deep and profound secrets of my land. If I get any chance to visit foreign country either on exchange program or not, I will be exhibiting my own customs and tradition in dressing, events and celebration to help the people of that country understand my culture. This way I would contribute in the development of cross cultural activities. In contrast to this, for the contribution in development of cross cultural perspective, I would also be inquisitive, appreciating and absorbing the values, customs and tradition of the other land. I would like to know the historical and cultural dome and the values upon which that nation is standing. It will be a great experience to explore the art, literature and cinema of that country and know the sense of